By booking on this website, you rent a privately owned home. Each home is managed by Vacation Rental Authority Inc. at the time of booking, and you agree to the following terms.
CANCELLATION & REFUNDS
The nightly rate paid for a vacation rental is for the exclusive use of the home during the agreed upon, reserved dates. Should the home remain vacant during your dates, the service has still been provided by reserving the dates for your exclusive use.
Guest agrees not to exceed the maximum number of individuals stated in the reservation confirmation, and agrees to adhere to local occupancy restrictions [ordinance 17.02.055(B)], as applicable.
SMOKING or FIREWORKS
Address information is provided. Guests are solely responsible for finding the rental home, and planning ahead is recommended. Please be sure to contact VRA staff Monday-Friday between 9am-5pm PST if you need help planning your route. No refunds will be given for failure to locate the Premises.
The premises is furnished for typical use. Furnishings and amenities found within the home are made available for your careful use at no cost. The premises may not be equipped with every item each Guest is accustomed to having in their own home. Guest should expect to bring or provide any item which is important to them, at their own cost.
Owner will provide an initial supply of towels, linens, blankets, pillows, cups, knives, forks, spoons, dishes, and other like and similar items. A limited quantity of other kitchen and bath items may be provided for the Guest’s convenience. VRA may have missing or additional items available for pick-up at their office, so feel free to contact us. Any self-directed purchases by the Guest are the sole responsibility of the Guest.
USE OF ITEMS & HOME SYSTEMS
The property owner and VRA will make every effort to assure the home and all equipment is operational prior to your arrival, and use of such is complimentary. Guest is responsible for operating the items and systems found in the home. Neither the owner, nor Vacation Rental Authority Inc, can guarantee that every item requested is available and in working order. In the event that an item or system is not working (including but not limited to Wifi or A/C), VRA will make all reasonable effort to repair or replace the item or system. No refunds will be given.
USE OF PREMISES
Guest shall use the premises only in a careful and lawful manner. The Premises shall be used for a private residential vacation rental by the persons comprising the Guest’s approved Rental Party. Guest shall not permit other individuals to reside in the Premises or to treat the Premises as a residence. Guest shall not misuse, damage, waste or neglect the Premises. Guest shall not use the Premises for any business, commercial, immoral or unlawful use.
Entry information including a door code is provided once all of the following have been received: final payment, photo ID, and check-in form. Check-in time begins at 4pm. VRA will make every effort to assure the home is ready prior to 4pm, but should there be an unforeseen circumstance makes no guarantee.
Check-out is prior to 10am Pacific Time, by which time the premises must be vacated of people, belongings, pets and vehicles. Guest agrees to leave the home in a reasonably clean, orderly condition inside and outside, including all trash within trash bags. VRA reserves the right to charge a $500 late check-out fee for any member of the rental party substantial belongs found inside the home after 10am on their departure day.
TRAILERS, TENTS & RVs
Guest agrees to comply with parking rules and regulations related to the rented premises, and to be mindful of neighbors.
The Guest and their rental party shall govern themselves at all times in a civilized, respectful manner and shall be good neighbors respecting the rights of the surrounding property owners as follows.
Pets are welcome at many of our properties with prior approval and non-refundable pet fee. They must be appropriately contained (or on leash), reasonably quiet, and picked up after, to avoid potential pet eviction.
No children under the age of sixteen (16) are permitted in a hot tub without direct adult supervision. When using a hot tub, Guest acknowledges that there is a certain health risk associated with the use of such facilities and Guest fully accepts such risks. Guest agrees that all members of their Rental Party shall use the same at their own risk.
BOATING / DOCKS
Guest is responsible for each member of their rental party swimming and boating safely off the adjoining dock where applicable. Guest agrees to be considerate of neighbors, and abide by all relevant local rules and laws.
Owner or Agent shall be entitled to access all areas of the premises for the purpose of inspecting, maintaining and repairing the premises or having a contractor perform the work deemed necessary.
The Premises may not be used for weddings, wedding parties, receptions, bachelor parties, or other group functions. Using a property known to be managed by Vacation Rental Authority Inc for any event or a function with a number of guests exceeding the agreed-upon occupancy of the Premises without written approval may result in immediate removal of all guests and fees determined solely by Vacation Rental Authority Inc. Guest acknowledges that any occupancy exceeding the maximum allowed guests as stated in the rental agreement is trespassing according to Chapter 70 section 18-7011 of the Idaho Statutes and subject to criminal and civil legal action.
Guest agrees to accept charges to the credit card on file and to keep an up-to-date credit card on file for any additional fees incurred during the guest’s stay. Should credit card be declined Guest is aware that they may be pursued legally for any charges applicable to their stay, including additional costs incurred in this endeavor.
ACTION & BEHAVIOR
Guests are expected to behave respectfully in regards to people and property, such as the house, land, amenities, furnishings, neighbors, neighborhood and representatives of Vacation Rental Authority Inc. Specifically, Guest and all other occupants will be required to vacate the premises, forfeit their payment, and incur additional fees for any of the following (including but not limited to):
NOTE: If law enforcement is notified due to disturbances emanating from the premises or grounds, there will be a minimum $500 charge to your credit card per incident.
Guest agrees that all damages to the property that occur during the Guest’s stay as a result of the Guest, the Guest’s rental party, visitors or pets are the responsibility of the Guest, and will accept charges to the credit card on file to make repairs. At the time your reservation is made, you may have purchased a Damage Waiver as described below.
It is the Guest’s responsibility to report damage that is caused to the property during their stay. The vacation rental Damage Waiver is not insurance, but instead an agreement by Vacation Rental Authority Inc to replace or repair unintentional damages up to $3000 in total to the rental unit’s interior. Damages that qualify for this agreement must occur during a Guest’s reservation, be disclosed to management prior to check-out, and the Damage Waiver must have been paid in full prior to arrival. Any damages that either exceed $3000, are not disclosed prior to check-out, or are deemed intentional, will be charged to the credit card on file. The waiver does not cover intentional damage.
IDEMNIFICATION & LIABILITY
Vacation Rental Authority Inc (“Agent”) and the property owner (“Owner”) shall not be liable for any damage or injury to Guest or to any other person or to any property, occurring on or within any portion of the Premises. Guest acknowledges that the Premises is subject to certain inherent dangers, such as its proximity to a golf course or body of water, the existence of a water fountain, rocks, stairs, fire pits and fireplaces. Guest agrees to defend and hold Owner and Agent harmless, and to indemnify Owner and Agent from any claims for damages or injuries caused by Guest, the rental party and/or other occupants, visitors or other individuals.
Guest agrees to give us an opportunity to resolve any disputes or claims by contacting our complaints department Monday – Friday at 208-665-3728 or submitting a formal complaint to [email protected]. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration, as set forth below.
Any and all Claims will be resolved by binding arbitration, rather than in court. This includes any Claims you assert against Vacation Rental Authority Inc, it’s members or employees, relevant property owner or others (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted this agreement, regardless of whether prior versions of the agreement required arbitration. If a dispute arises from or relates to this contract or the breach thereof, and if the dispute cannot be settled through direct discussions, the parties agree that any unresolved controversy or claim shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. By agreeing to arbitration under the AAA Rules, the parties agree, among other things, that the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive power to rule on any objections with respect to the existence, scope, or validity of the arbitration agreement or to the arbitrability of any claim or counterclaim. Owner and Agent shall be entitled to recover any costs and/or attorney fees incurred in enforcing the terms of this agreement.
This agreement shall be construed and enforced in accordance with the laws of the State of Idaho and Kootenai County.